Extend Your Team

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Extend Your Team

Operations Lead (Card Services)

Added

1 hour ago

Location

🇵🇭 Philippines

Type

Full time

Salary

Salary not provided

Related skills

asana zendesk processing underwriting amazon connect

📋 Description

Lead the customer service operations for card services
Drive efficiency in loan origination workflows
Coordinate with cross-functional teams to resolve issues
Maintain high customer service standards

🎯 Requirements

10+ years customer service exp; US mortgage/credit card a plus
Strong leadership; drive efficiency in fast-paced env
English fluency; clear cross-functional communication
Origination knowledge: underwriting, processing, QC
ZenDesk, Asana, Amazon Connect experience
Must reside in Philippines; Bachelor's degree or equivalent

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