LumiMeds

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Operations Manager - Customer Service & Retentions LATAM

Added

6 days ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

crm hubspot looker salesforce tableau

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead day-to-day operations of CS and retention
Align strategies with business objectives
Ensure SLAs, KPIs, and quality standards
Optimize workflows and staffing models
Coach teams and drive data-driven improvements

🎯 Requirements

7–10 years in Customer Service/Operations
3–5 years in leadership/management
Experience with customer retention programs
Strong operational performance management
Leadership, coaching, and stakeholder mgmt
Experience with CRM and data analytics tools

🎁 Benefits

Remote-first, globally distributed team
Career growth in a fast-growing startup
Cross-functional collaboration with Sales, Product, Marketing

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