Operations Specialist II, Aerospace & Defense

📋 Description

• Manage complex shipment challenges and urgent customer needs beyond standard procedures.
• Trace carriers for delayed or difficult shipments to resolve quickly.
• Source coverage for oversized or specialized loads within service constraints.
• Use bid/quote tools to identify vehicle options and cost estimates.
• Anticipate issues and implement solutions before they impact customers.
• Make informed decisions with limited information and assess downstream impact.

🎯 Requirements

• Proven experience in time-critical logistics or related fields.
• Ability to decide quickly under pressure with incomplete information.
• Strong problem-solving and independent issue resolution.
• Experience de-escalating customer concerns with professional communication.
• Creative solutions for non-standard transportation needs.
• Strong organizational skills and attention to detail.

🎁 Benefits

• Hourly compensation $23–$26 per hour.
• Health, dental, and vision insurance options.
• 401(k) company contribution program.
• Professional development and training reimbursements.
• Fast-paced tech-driven logistics environment.
• Clear advancement path to senior roles.