Operations Supervisor

📋 Description

• Lead remote operations with the Operations Manager on daily priorities.
• Manage roster of active agents and replacements per policy.
• Monitor attendance and ensure 8-hour shifts are completed.
• Conduct daily test calls and quality checks for standards.
• Provide coaching on quality, complaints, or performance issues.
• Support workforce growth toward up to 100 agents.

🎯 Requirements

• Experience in operations, workforce management, or similar.
• Ability to manage distributed/remote teams with accountability for attendance, productivity, and
• Experience monitoring performance against standards with coaching.
• Strong organizational skills for rosters, schedules, and records.
• Comfort with spreadsheets, databases, and invoicing data.
• Attention to detail and clear written/verbal communication.

🎁 Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of monthly invoice.
• Bonus eligibility tied to active agent targets.
• Growth-based earning potential as operation expands.
• Remote work: manage workforce remotely.
• Leadership opportunity in growth, quality, and team development.