Operations Supervisor

📋 Description

• Remote operations leadership role focused on scaling and maintaining a distributed workforce.
• Collaborate with the Operations Manager to translate objectives into day-to-day execution.
• Grow the operation toward 100 active agents while maintaining performance and reliability.

🎯 Requirements

• Experience in operations, workforce management, team supervision, or related operational
• Ability to manage distributed/remote teams with accountability for attendance, productivity, and
• Experience monitoring performance against standards and coaching when issues arise.
• Strong organizational skills for rosters, schedules, documentation, and records.
• Comfort with spreadsheets, databases, tracking systems, and basic invoicing information.
• Attention to detail and ability to maintain accurate records and follow procedures.

🎁 Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of the operation’s total gross monthly invoice.
• Bonus eligibility linked to maintaining 20+ active agents and meeting shifts.
• Growth-based earning potential as size and invoice value increase.
• Remote work: Manage the workforce remotely.
• Leadership opportunity to own workforce growth and quality.