Operations Supervisor

📋 Description

• Lead daily operations with the Ops Manager to meet objectives.
• Maintain accurate agent rosters and replacements per policy.
• Monitor attendance and ensure 8-hour shifts are completed.
• Perform daily test calls and quality checks against standards.
• Provide coaching for quality issues or performance gaps.
• Support growth to a team of up to 100 agents.

🎯 Requirements

• Experience in operations, workforce management, or related field.
• Ability to manage remote teams with accountability for attendance, productivity, quality.
• Experience coaching to address performance gaps.
• Strong organizational skills for rosters, docs, and records.
• Comfort with spreadsheets, databases, and basic invoicing data.
• Detail-oriented with clear communication with agents, managers, and clients.

🎁 Benefits

• Base salary: $200 per month.
• Performance bonus: 1% of monthly gross invoice.
• Bonus eligibility based on active agents and shifts.
• Growth-based earning potential tied to operation size and value.
• Remote work, leadership opportunity in workforce growth.