Operations Supervisor

📋 Description

• Work with Operations Manager to execute daily priorities.
• Manage roster of active agents; identify inactive agents; coordinate replacements.
• Monitor attendance and schedules; enforce 8-hour shifts.
• Conduct daily test calls and quality checks against standards.
• Provide coaching for quality issues or performance concerns.
• Support growth toward up to 100 active agents.

🎯 Requirements

• Experience in operations, workforce management, or related environment.
• Strong ability to manage distributed/remote teams with accountability.
• Experience monitoring performance and coaching when issues arise.
• Excellent organizational skills; maintain rosters, schedules, records.
• Comfort with spreadsheets, databases, tracking systems, invoicing data.
• Attention to detail; maintain accurate records and procedures.

🎁 Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of total monthly invoice.
• Bonus eligibility: Available with 20+ active agents and 8-hour shifts.
• Growth-based earning potential: Compensation rises with operation size/value.
• Target earning example: 100 agents ~ $1,044/mo total (incl. base + bonus).
• Remote work: Manage workforce remotely.