Operations Supervisor

📋 Description

• Work closely with the Operations Manager to execute daily operational priorities and align with
• Manage and maintain an accurate roster of active agents with replacements as needed.
• Monitor attendance and schedules to ensure 8-hour daily shifts are completed.
• Conduct daily test calls and quality checks to meet quality standards.
• Provide timely coaching for quality issues, complaints, or performance concerns.
• Support workforce growth and capacity planning toward up to 100 active agents.

🎯 Requirements

• Demonstrated experience in operations, workforce management, or related environment.
• Strong ability to manage distributed/remote teams with accountability for attendance, productivity
• Experience monitoring performance against standards and coaching when issues arise.
• Strong organizational skills to maintain rosters, schedules, docs, and records.
• Comfortable with spreadsheets, databases, and basic invoicing information.
• Excellent written and verbal communication for agents, managers, and clients.

🎁 Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of the operation’s total gross monthly invoice.
• Bonus eligibility: activates with >= 20 active agents maintaining 8-hour shifts.
• Growth-based earning potential with operation growth and higher gross invoice value.