Operations Supervisor

📋 Description

• Work closely with the Operations Manager to execute daily operational priorities and ensure
• Manage and maintain an accurate roster of active agents, applying established policies to identify
• Monitor agent attendance and schedules to ensure team members consistently complete their required
• Conduct daily test calls and quality checks to verify that agents meet established quality
• Provide timely, constructive coaching and follow-up when quality issues, complaints, or performance
• Support workforce growth and capacity planning with the objective of building and maintaining a

🎯 Requirements

• Demonstrated experience in operations, workforce management, team supervision, customer support, or
• Strong ability to manage distributed or remote teams while maintaining accountability for
• Experience monitoring performance against defined standards and providing constructive coaching
• Strong organizational skills with the ability to maintain accurate rosters, schedules
• Comfortable working with spreadsheets, databases, operational tracking systems, and basic financial
• Strong attention to detail and the ability to identify discrepancies, follow established

🎁 Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of the operation’s total gross monthly invoice.
• Bonus eligibility: The performance bonus becomes available once more than 20 active agents are
• Growth-based earning potential: Compensation increases as the size and gross invoice value of the
• Target earning example: At 100 active agents, the minimum gross monthly invoice is approximately
• Expected minimum monthly compensation at 100 active agents: $1,044, consisting of the $200 base