Operations Supervisor

📋 Description

• Remote operations leadership to scale and maintain a distributed workforce.
• Collaborate with Operations Manager to translate objectives into day-to-day execution.
• Focus on workforce planning, attendance, quality assurance, coaching, onboarding, and admin.
• Aim to grow operation toward 100 active agents while maintaining performance and reliability.
• Hands-on leader comfortable with people management and rapid issue resolution.
• Strong organization, accountability, and attention to detail to support expansion.

🎯 Requirements

• Experience in operations, workforce management, team supervision, customer support, or related
• Ability to manage distributed/remote teams with attendance, productivity, and quality
• Experience monitoring performance, coaching, and addressing issues.
• Strong organizational skills to maintain rosters, schedules, and records.
• Comfort with spreadsheets, databases, tracking systems, and basic invoicing information.
• Detail-focused with clear written and verbal communication; proactive problem-solving; independent

🎁 Benefits

• Remote work: Operate and manage workforce remotely.
• Leadership opportunity: Own workforce growth, performance, quality, and team development.