Operations Supervisor

📋 Description

• Work with Operations Manager to execute daily priorities aligned with objectives.
• Manage roster of active agents and coordinate replacements.
• Monitor attendance and 8-hour shift adherence.
• Conduct daily test calls and quality checks.
• Provide coaching on quality and performance issues.
• Support growth toward 100 active agents.

🎯 Requirements

• Demonstrated experience in operations, workforce management, team supervision, or related
• Experience managing distributed or remote teams with accountability for attendance, productivity
• Experience monitoring performance against standards and providing coaching.
• Strong organizational skills to maintain rosters, schedules, and records.
• Comfortable with spreadsheets, databases, and basic invoicing.
• Proactive, hands-on problem-solving in a remote environment.

🎁 Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of the operation’s total gross monthly invoice.
• Bonus eligibility tied to maintaining more than 20 active agents.
• Growth-based earning potential as the operation expands.