Operations Supervisor

📋 Description

• Work with the Operations Manager to execute priorities
• Maintain roster of active agents and replacements
• Monitor attendance and 8-hour shifts
• Conduct daily test calls and QA checks
• Provide coaching for quality or performance issues
• Support workforce growth toward 100 agents

🎯 Requirements

• Experience in operations, workforce management, or related field
• Ability to manage remote teams with accountability
• Experience coaching on performance issues
• Strong organizational skills for rosters and records
• Comfort with spreadsheets, databases, and invoicing data
• Attention to detail and clear communication

🎁 Benefits

• Base salary: $200 per month
• Performance-based bonus: 1% of total gross monthly invoice
• Bonus eligibility tied to active agent targets
• Growth-based earning potential with operation expansion
• Remote work for workforce management and leadership
• Leadership opportunity in workforce growth