Operations Supervisor

📋 Description

• Work closely with the Operations Manager to execute daily operational priorities and ensure
• Manage and maintain an accurate roster of active agents, applying policies to identify inactive
• Monitor agent attendance and schedules to ensure team members complete 8-hour daily shifts.
• Conduct daily test calls and quality checks to verify agents meet quality standards and
• Provide timely coaching and follow-up when quality issues, complaints, or performance concerns
• Support workforce growth and capacity planning to build a team of up to 100 active agents.

🎯 Requirements

• Demonstrated experience in operations, workforce management, team supervision, customer support, or
• Strong ability to manage distributed or remote teams while maintaining accountability for
• Experience monitoring performance against defined standards and providing constructive coaching
• Strong organizational skills with the ability to maintain rosters, schedules, documentation, and
• Comfortable working with spreadsheets, databases, tracking systems, and basic invoicing information.
• Strong attention to detail and the ability to identify discrepancies and follow procedures.

🎁 Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of the operation’s total gross monthly invoice.
• Bonus eligibility: bonus activates when maintaining more than 20 active agents while meeting shifts.
• Growth-based earning potential: compensation increases as operation grows.
• Target earning example: at 100 active agents, minimum gross monthly invoice ~ $84,400, with a $844
• Expected minimum monthly compensation at 100 active agents: $1,044 (base $200 + $844 bonus).