Thinkahead Consultant Psychologist Pty Ltd

Support IT service operations aligned with ITIL best practices under senior guidance, covering
Review dashboards actively
Ensure that all (P1/P2) are driven properly with required engineers available
Support SLA/SLO adherence; monitor ticket queues, backlog, and aging items for timely closure
Conduct ticket audits for quality and documentation compliance; support problem management and
Assist change management (documentation, risk logging, scheduling) and prepare SLA/incident

🎯 Requirements

Bachelor's degree in IT, Computer Science, or related field
0–1 year of experience in ITSM/Operations or related role (internships/academic projects welcome)
Basic awareness of ITIL processes; familiarity with ticketing tools (ServiceNow, Remedy, Jira) or
Strong analytical, communication, and stakeholder management skills; able to stay calm during
Preferred: exposure to enterprise/managed services, MS Excel/Word, and infrastructure domains

🎁 Benefits

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