Order Processing Analyst

📋 Description

• Process new and renewal orders to support revenue operations.
• Validate opportunity and contact info; flag and resolve discrepancies.
• Activate client access and initiate invoicing for processing stages.
• Coordinate with Sales, Content, Legal, Finance, and other teams on order lifecycle.
• Manage departmental projects and drive process improvements.
• Track communications in CRM for transparency and auditability.

🎯 Requirements

• Customer-focused with experience assisting customers via email, chat, or phone.
• Strong organizational skills and attention to detail.
• Ability to provide updates to sales teams and resolve inquiries.
• Proactive in resolving customer issues and maintaining relationships with sales teams.
• Proficiency in Microsoft Office, especially Excel; CRM experience a plus (Salesforce or similar).
• Analytical, with good problem-solving and cross-team collaboration.

🎁 Benefits

• AlphaSense is an equal-opportunity employer and values diversity and inclusion.
• Commitment to a work environment that respects all individuals and provides reasonable