Outbound Call Center Supervisor

📋 Description

• Manage daily operations of the outbound team
• Monitor performance and ensure KPI achievement
• Lead 1:1s, team meetings and reviews
• Analyze team and campaign results for trends and growth opportunities
• Provide updates and recommendations to management
• Coach agents and optimize scripts and processes

🎯 Requirements

• Supervisor in outbound call center, sales, retention, or support
• Experience in iGaming industry
• Strong understanding of sales communication and outbound operations
• Analytical mindset with KPI and performance data
• Leadership skills and experience managing a team
• English level: Upper-Intermediate or higher

🎁 Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits programs (gym, dental, psychology)
• Performance-driven rewards
• Dynamic work environment