Outreach Specialist

📋 Description

• Engage pharmacies by phone to deliver Arine's services.
• Make 75-100 outbound calls per day.
• Identify and create follow-up/escalation tasks.
• Obtain provider contact information for clinical interventions.
• Obtain patient information required for clinical interventions.
• Accurate record keeping in Arine's software platform.

🎯 Requirements

• At least 6 months of experience in a high-volume healthcare call center.
• Experience with Google Workspace and call center software.
• Ability to manage questions/resistance and escalate appropriately.
• Critical thinking when navigating IVR systems.
• Excellent written and oral communication skills.
• Understanding of PHI access regulations and responsibilities.

🎁 Benefits

• Remote role but expect on-site meetings several times per year.
• Private work area with reliable internet.
• Potential equity opportunities.
• Growth opportunities with Clinicians, Engineers, and Digital Health Entrepreneurs.