Part Time Customer Experience Associate

📋 Description

• Serve as the first contact for customers via phone, email and live chat
• Problem solve for deliveries, transactions and experiences not 100% on plan
• Provide fit and style advice based on knowledge of Buck Mason products
• Use Excel and Google Sheets to track and analyze data for routine orders
• Analyze metrics for customer experience, engagement and satisfaction
• Assist with shipping, fulfillment and returns to process orders efficiently

🎯 Requirements

• Strong leadership, organizational and project management skills
• Creative problem solver who challenges the status quo
• Flexible, resilient, adaptable to fast-changing environments
• Attention to grammar and clear communication
• Passionate about growth with Buck Mason
• Ability to work on-site at our Los Angeles office

🎁 Benefits

• Health, dental & vision Insurance
• Fitness & wellness benefits
• 401k with company match
• Quarterly clothing allowance