Partner Customer Success Manager

📋 Description

• Own high-impact, enterprise and mid-market customer engagements.
• Develop success plans, drive adoption, manage risk, align with execs.
• Collaborate with channel partner CSMs to ensure consistent CX.
• Enable partners to scale CS across a broader portfolio.
• Identify value opportunities and drive expansion via data.
• Lead discovery, onboarding, and usage enablement with partners.

🎯 Requirements

• 5+ years in customer success, account management, or partner SaaS roles.
• Proven track record driving adoption, renewals, and value.
• Autonomously build strategy, programs, and operating models.
• Strong problem solving, project mgmt, stakeholder mgmt, exec comms.
• Interpret customer data to extract insights and actions.
• Business Japanese and fluent English communication.

🎁 Benefits

• On-site at Tokyo Office; 3+ days in the office per week.
• Equal opportunity employer; diversity and inclusion.
• Personnel Privacy Notice details when applying.
• AI-first culture with growth and impact.