Partner Operations Manager

📋 Description

• Own the holistic performance of a partner, service, or language
• Enable and oversee a strong operational environment for partners/services
• Translate performance insights into action with core internal teams
• Act as the single point of contact for partner/service across Delivery and CS
• Present performance updates to leadership across Delivery and CS
• Align with Global CS Delivery and collaborate with regional teams as needed

🎯 Requirements

• 8-16 years in customer service or operations, incl. 5+ years in partner management within a BPO
• Demonstrable success driving improved performance as a partner or regional ops manager
• Experience deploying resources to manage real-time crises and high-severity cases
• Experience in data analysis and reporting to identify performance trends and standards
• Proficiency with Tableau, Salesforce, SQL, Excel, Google Sheets
• Ability to travel across Europe, APAC and North America when required

🎁 Benefits

• Hybrid work arrangement in Gurugram, India
• Commitment to inclusion and belonging
• Bonus, incentives and equity programs may be available
• Employee Travel Credits