Partner Success Manager

📋 Description

• Act as first point of contact for partner/customer questions.
• Help partners onboarding, lead submission, benefits, escalation paths.
• Coordinate follow-up between partners, managers, and internal teams.
• Own partner-related support escalations from intake to resolution.
• Provide status updates to managers, partners, and stakeholders.
• Identify escalation trends and recurring process gaps.

🎯 Requirements

• 2+ years in customer success, account management, or partner support in SMB SaaS.
• Proven ability to thrive in cross-functional environments.
• Track record of managing support escalations to resolution.
• Excellent communication and negotiation skills.
• Ability to multitask in a fast-paced environment.
• Experience with Salesforce and Zoom.

🎁 Benefits

• Bachelor's degree in Business, Marketing, Sales, or related field.
• Experience in dental/medical industry is a plus.
• Channel sales support or partner operations experience preferred.
• Weave is an equal opportunity employer with an inclusive culture.