Patient Access Center Representative (PRN)

📋 Description

• Manage high-volume calls; primary contact for patients seeking appointments
• Schedule primary, specialty, ancillary, and other services
• Register patients; collect demographic, insurance, and clinical data
• Verify insurance eligibility; follow pre-certification procedures
• Coordinate with staff to resolve scheduling issues
• Triages calls and follows approved scripts and policies

🎯 Requirements

• High school diploma or equivalent required
• At least 3 years in healthcare, call center, or customer service
• Healthcare experience and medical terminology knowledge preferred
• Knowledge of CPT codes and managed care types
• Excellent telephone, verbal, written, and interpersonal skills
• Strong communication and customer-focused language

🎁 Benefits

• Work arrangement: Hybrid transition from onsite training to remote
• Schedule: Part-time PRN coverage
• Shift: Day shift
• Work environment: Patient-focused, non-clinical role
• Travel: Occasional travel in Houston area