Patient Communications Representative

📋 Description

• Remote role focusing on patient account balances and repayment arrangements.
• Communicate with patients via phone, email, chat, and text to answer questions and identify
• Combine customer service, account research, financial information gathering, and compliant
• Help patients understand accounts while negotiating practical payment arrangements.
• Maintain accuracy, empathy, and professionalism when handling sensitive information.
• Work within a structured environment with defined quality, productivity, compliance, and resolution

🎯 Requirements

• Experience in customer service, healthcare revenue cycle, medical collections, accounts receivable
• Strong verbal and written communication; ability to explain detailed or sensitive information
• Active listening, issue investigation, and appropriate solution provision.
• Comfort discussing financial information and negotiating payments respectfully.
• Attention to detail and accuracy in researching accounts and documenting interactions.
• Ability to work remotely with privacy and regulatory compliance.

🎁 Benefits

• Remote work from within the United States.
• Hourly rate of $16.50.
• Monday–Friday schedule with one later shift per week.
• Opportunity to develop experience in healthcare revenue cycle, patient account management, and
• Ongoing training and education for professional development.
• Structured performance expectations and long-term career development.