Patient Experience Coordinator

📋 Description

• Maintain patient contact activities for new and current clinical trial participants.
• Contact warm leads by phone and help schedule trial opportunities.
• Follow study priorities and company goals to determine high-priority accounts.
• Guide conversations with scripts and systems to move candidates through scheduling.
• Manage a high volume of outbound calls in a fast-paced environment.
• Collaborate with teammates, site managers, and leaders to improve outcomes.

🎯 Requirements

• 1+ year of professional experience in a customer-facing role.
• A people-oriented, compassionate communication style.
• Preferred: experience with high-volume outbound calls.
• Coffee drinkers preferred. Tea drinkers accepted.

🎁 Benefits

• Top Workplace recognition noted with strong employee satisfaction.