Assist patients with eligibility verifications, claim submissions and investigations
Coordinate logistics and analyze patient status to support payer submissions
Follow guidelines and SOPs, support cross-department processes
Escalate and resolve inquiries from patients, sales, clinics and executives

🎯 Requirements

Bachelor’s degree or equivalent experience
Experience with medical billing and coding, preferably in a skilled nursing environment
Excellent customer service and phone manner
Ability to manage stress in a fast-paced environment
Strong knowledge of Medicare and Medicaid practices
Minimum 2 years of Call Center experience in inbound/outbound roles

🎁 Benefits

Competitive benefits including medical, dental, vision, life and disability
Fertility care benefits and free testing for employees and dependents
401k, commuter benefits and generous referral program

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