Patient Success Specialist

📋 Description

• Address patient needs with a focus on customer support, logistics, and problem solving.
• Schedule and coordinate workflow within or between departments to improve efficiency and resolve
• Resolve inquiries from patients, sales, clinics, and executives with urgency.
• Close escalation cases using email, phone, or SMS.
• Adhere to established guidelines and training to perform functions effectively.
• Review standard operating procedures for common tasks and duties.

🎯 Requirements

• Bachelor’s degree or equivalent experience.
• Experience with medical billing and coding, preferably in a skilled nursing environment.
• Excellent customer service skills and phone manner.
• Ability to manage stress in a fast-paced environment.
• Strong knowledge of Medicare and Medicaid practices.
• Minimum 2 years of call center experience (inbound and outbound); Salesforce experience.

🎁 Benefits

• Competitive benefits including medical, dental, vision, life and disability plans.
• Free testing and fertility care benefits.
• 401k benefits and commuter benefits.
• Employee referral program.