Payment Operations Manager

📋 Description

• Dispute & Chargeback Operations: Own dispute intake, evidence preparation, resolution, SLAs
• Fraud Operations: Lead fraud operations and transaction investigations in partnership with risk and
• Payment Performance: Monitor authorization rates, payment success rates, decline codes, fraud
• Payment Method Performance: Conduct post-launch reviews of new payment methods against agreed
• Customer Success Support: Act as the senior operational escalation point for payment-related
• Incident Management: Lead operational responses to payment incidents, including root-cause

🎯 Requirements

• 6–8+ years of experience in payments operations, fraud operations, fintech risk, or a closely
• Experience working with PSPs, Merchant of Record platforms, digital goods businesses, or other
• Proven experience managing payment operations end to end rather than solely supporting individual
• Hands-on experience with multiple payment processors, ideally including Stripe, Adyen, PayPal, or
• Strong understanding of dispute and chargeback mechanics at the card-network level, including Visa
• Experience owning PSP and partner relationships, managing performance expectations, escalations

🎁 Benefits

• Fully remote: Work remotely from India as part of a globally distributed team.
• Senior individual-contributor scope: Significant ownership and decision-making responsibility
• Global payments exposure: Work across 50+ markets, multiple payment processors, and a broad range
• Cross-functional collaboration: Partner closely with Payments, Product, Risk, Fraud, Compliance
• Growth environment: Join a fast-moving organization where senior contributors can shape operational
• Flexible remote setup: Designed for distributed collaboration across international markets and