Payment Operations Officer

📋 Description

• Cross-Departmental Coordination: Act as a primary point of contact between the sales team and
• Monitor and Track Issues: Regularly monitor incoming issues from Zendesk and ensure each ticket is
• Follow-Up on Open Tickets: Proactively follow up to ensure resolution within specified time frames.
• Report Progress: Provide updates to customers and stakeholders on issue status and bottlenecks.
• Escalate Unresolved Issues: Identify stalled issues and escalate to higher management for action.
• Risk Mitigation: Implement follow-up procedures to reduce errors, non-compliance, and

🎯 Requirements

• Bachelor’s degree in any related field
• 1-2 years of customer-facing experience at a financial institution or high-growth software company
• Understand card disputes (banking experience or related fields)
• Ability to work in a fast-paced, entrepreneurial culture
• Analytical mindset to solve customer problems
• Customer empathy
• Strong listening and communication skills
• Service-oriented mindset
• Ability to grasp basic technical concepts

🎁 Benefits

• Culture - People-first environment where voices are heard and respected
• Learning - Emphasis on knowledge sharing and internal technical talks