Payments Dispute & Chargeback Specialist

📋 Description

• Manage end-to-end chargeback lifecycle from notice to resolution
• Review disputes from Stripe and other processors
• Categorize disputes by card network reason codes
• Ensure timely responses within required deadlines
• Investigate transactions to determine dispute validity
• Collaborate with Customer Support, Finance, and Payments Operations

🎯 Requirements

• 4+ years experience handling chargebacks, payment disputes, or fraud investigations
• Experience working with Stripe, NMI, or other payment gateways
• Understanding of Visa, Mastercard, and card network dispute processes
• Strong attention to detail and analytical thinking
• Experience compiling dispute evidence and documentation
• Strong written communication (for bank dispute responses)
• Comfortable working in a fast-paced startup environment

🎁 Benefits

• Experience in telehealth or e-commerce
• Experience using dispute management platforms
• Familiarity with fraud detection or payment risk tools
• Advanced Excel / data analysis skills