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Payments Disputes & Operations Manager

On site

Operations

Added

5 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

analytics dashboards chargebacks ia automation

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📋 Description

Lead end-to-end disputes and chargebacks operations.
Transform back-office processes into strategic, data-driven decisions.
Identify systemic failures and drive product/ops improvements.
Serve as the main operational owner for disputes impacting customers.
Ensure regulatory compliance and manage risk in payments.
Drive data-informed decisions with dashboards and metrics.

🎯 Requirements

7+ years in disputes, risk, payments ops, or CX.
3+ years leading operational teams.
Experience in regulated financial environments.
Experience managing service ops via KPIs and SLA adherence.
Proven record in process redesign and automation.

🎁 Benefits

Opportunities to impact payment ecosystems and fraud prevention.
Collaborative cross-functional leadership.

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