Own day-to-day customer support across eCommerce.
Own payments risk operations and monitor fraud and chargebacks.
Create and maintain the playbook with workflows, macros, and SLAs.
Manage the payment platform relationship (billing, disputes, refunds, reconciliation).
Oversee outsourced operations for surge/overflow capacity and documentation.
Escalate appropriately to Product, Engineering, Finance, or leadership.

🎯 Requirements

3-7 years in payments operations, risk, fraud, billing, or customer ops for high-volume products.
Experience with payments risk, disputes, and transaction monitoring in a consumer/subscription
Hands-on experience with support tickets; not just team management.
Experience with payments/billing platforms (Stripe strongly preferred).
Experience coordinating with a BPO/outsourced vendor via KPIs is a plus.
Cross-functional collaboration with Product and Engineering; data-informed feedback.

🎁 Benefits

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