Pessoa Consultora de Customer Success Pleno | Implantação - Produto IA

📋 Description

• Lead onboarding sessions and technical product setup for AI-powered solutions, including
• Guide customers through the validation of Meta Business Manager, WhatsApp Business verification
• Adapt communication style and onboarding pace according to each customer's level of digital and
• Collaborate with Support, Product, and Engineering teams to resolve integration issues and
• Monitor key implementation metrics, including onboarding completion rates, average setup time, and
• Maintain and continuously improve internal documentation, implementation guides, and

🎯 Requirements

• Hands-on experience configuring the official Meta API, including WhatsApp Business Cloud API and
• Proven ability to guide non-technical users through digital setup and onboarding processes.
• Familiarity with SaaS platforms, APIs, webhooks, and system integrations.
• Proficiency with Google Workspace, including Drive, Docs, and Sheets.
• Strong organizational, time management, and prioritization skills.
• Excellent communication and customer relationship management abilities.

🎁 Benefits

• R$1,000 monthly meal and food allowance (iFood Card).
• R$150 monthly home office allowance.
• Free mental health support and psychotherapy services.
• Gym and wellness membership, extendable to dependents.
• Pet healthcare plan.
• Free English language classes.