Pilot Success Manager

📋 Description

• Lead and manage the lifecycle of strategic pilot projects for new business and expansion.
• Act as trusted advisor; use pilot data to address concerns and demonstrate value.
• Define pilot strategy with Sales/BD and map to customer objectives.
• Collaborate with Sales, Solutions Engineering, and Customer Success to define pilot objectives.
• Develop pilot plans with timelines, resources, and risk mitigation; execute.
• Guide customers through installation, configuration, and training.

🎯 Requirements

• 5+ years in a customer-facing technical role (Sales Eng, TAM, Professional Services, or CS).
• Ability to quickly grasp a customer's business model and articulate value.
• Proven B2B SaaS experience managing complex projects for enterprise accounts.
• Skilled in consultative, solution-selling methodology to align technology with business objectives.
• Strong project management and ability to manage multiple high-stakes projects.
• Strong technical acumen and ability to learn and articulate complex hardware/software solutions.

🎁 Benefits

• Flex working arrangements
• Home office reimbursement
• Baby bonus and parental leave top up
• Online learning and networking opportunities
• Electric vehicle purchase incentive
• Competitive medical and dental benefits