POS Technical Support Specialist

📋 Description

• Provide technical support for merchants using Oracle Simphony and other point-of-sale systems
• Configure and deploy new and replacement POS hardware according to customer requirements.
• Manage incoming support requests, route tickets and calls appropriately, and escalate complex
• Perform point-of-sale data entry tasks, hardware replacements, and system updates with accuracy.
• Maintain accurate electronic records, documentation, and database entries related to merchant
• Assist with inventory tracking, including hardware assets, returns, and replacement processes.

🎯 Requirements

• High school diploma or equivalent required.
• 3+ years of experience providing call center or technical support for Oracle Simphony or similar
• 2+ years of experience in technical customer service or help desk environments.
• Strong customer service mindset with excellent verbal and written communication skills.
• Solid general knowledge of computers, hardware configuration, and basic technical troubleshooting.
• Familiarity with Microsoft Office and/or Google Workspace tools.

🎁 Benefits

• Competitive hourly compensation ranging from $20.00 to $28.00 USD, depending on location, skills
• Medical, dental, and vision insurance coverage.
• Paid time off.
• 401(k) retirement plan with company match.
• Mental health support and employee well-being programs.
• Paid maternity and paternity leave.