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6 days ago
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📋 Description

  • Premier Support contact for several key Blend clients.
  • Serve as primary liaison, guiding customers through support experiences.
  • Collaborate with Engineering/Product teams to resolve issues.
  • Oversee high-priority client support and project execution.
  • Direct client-facing outage communications and feedback cycles.
  • Maintain knowledge of releases and feature updates.

🎯 Requirements

  • 2-4 years in a customer-facing role (support, success, engineering).
  • Degree in Computer Science preferred.
  • Experience with enterprise clients and cross-team collaboration.
  • Strong customer-facing skills and technical aptitude.
  • Subject matter expertise in loan origination, web tech, and APIs.
  • Experience supporting developers via RESTful APIs.

🎁 Benefits

  • Health, dental, vision with employer contribution.
  • Company-paid life and disability coverage.
  • PTO, holidays, parental leave; EAP and voluntary benefits.
  • Wellness stipend and additional perks (Milk Stork, pet insurance).
  • 401(k) with company match and savings options.
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