Principal Customer Success Manager - Veza

📋 Description

• Own a portfolio of 8-10 strategic enterprise customers.
• Operate in a high-touch engagement model prioritizing depth over volume.
• Engage CIO, CISO, and senior tech leadership regularly.
• Influence renewal outcomes, expansions, and executive satisfaction.
• Support customers in complex, integrated environments.
• Identify risks ahead of renewal cycles and drive mitigations.

🎯 Requirements

• 12+ years managing complex enterprise SaaS or platform customers.
• Ownership of large, multi-threaded accounts with executive visibility.
• Experience driving renewals, expansions, and long-term value.
• Strong business/financial acumen linking adoption to ROI.
• Executive-level communication and presence.
• Comfort in ambiguous, high-stakes environments and risk identification.

🎁 Benefits

• Health plans, 401(k) with match, ESPP, and donations matching.
• Flexible time away, family leave programs.
• Pay is location-based with potential equity and variable incentives.