Principal Customer Success Manager - Veza

📋 Description

• Own a portfolio of approximately 8-10 strategic enterprise customers
• Operate in a high-touch engagement model prioritizing depth over volume
• Engage CIO, CISO, and senior technology leadership regularly
• Influence renewal outcomes, expansion opportunities, and executive satisfaction
• Support customers in complex, integrated environments
• Identify material risk ahead of renewal cycles and drive mitigation

🎯 Requirements

• 12+ years managing complex enterprise customers in SaaS or platform orgs
• Ownership of large, multi-threaded accounts with executive visibility
• Experience driving renewals, expansion, and long-term customer value
• Strong business/financial acumen linking adoption to ROI
• Executive-level communication and presence
• Comfort in ambiguous, high-stakes environments

🎁 Benefits

• Base pay $133,600 - $233,800, plus equity (where applicable) and incentive compensation
• Health plans, 401(k) with company match, ESPP, and matching donations
• Flexible time away plan and family leave programs
• Compensation varies by location; includes other standard benefits