Principal Implementation Engineer, Customer Support (EMEA)

📋 Description

• Serve as SME for Bitwarden and its services
• Lead deployments with best practices for large Enterprise deals
• Advise customers on full-stack security best practices
• Collaborate to resolve issues and plan future solutions
• Guide customers’ Bitwarden implementations and security posture
• Act as primary contact for named customers via ticketing/email systems

🎯 Requirements

• Strong English and excellent grammar
• Problem-solving with ability to find/communicate solutions
• Team-oriented with empathy and knowledge sharing
• Experience in technical roles (e.g., Systems Engineer, DevOps, IT)
• Ability and desire to work remotely
• Familiarity with enterprise tech stack (Bitwarden, Linux/Windows/macOS, Docker, Kubernetes)

🎁 Benefits

• Remote work with global team
• Grow expertise in security and open source
• Supportive, diverse team culture
• Opportunities for personal and professional development