Principal Product Manager - Customer Success & Support Automation

📋 Description

• Own AI strategy for CS & Support, scalable global ops.
• Bridge CSO, AI Platform, and AI Engineering teams on AI delivery.
• Prioritize use cases; manage AI roadmap and backlog.
• Lead governance, adoption, and cross-functional reporting.
• Shape data governance, success metrics, and operational scales.

🎯 Requirements

• 10+ years in product mgmt, strategy, or enterprise PM.
• Deep SaaS and CS lifecycle knowledge.
• Expertise in AI agent orchestration and platform decisions.
• Consultative mindset with high EQ; influence senior leaders.
• Adaptable, agile; able to pivot with data and needs.
• Strategic AI fluency; assess model/runtime tradeoffs.

🎁 Benefits

• Global Well-Being Perks; paid wellness days, time-off, VTO.
• EAP, travel protection, referral bonuses, inclusive culture.
• Location-specific benefits tailored to your work location.