Principal Program Manager, Customer Success Enablement

📋 Description

• Lead enterprise-scale Customer Success and Client Support programs from strategy and scoping
• Partner with CX Operations, Client Support, Sales, Engineering/IT, and executive stakeholders to
• Develop data-driven engagement strategies for at-risk customers, identifying root causes and
• Lead internal and, when appropriate, external business reviews, translating operational findings
• Design and implement AI-powered workflows, automation, and technology solutions that improve
• Analyze support volumes, ticket trends, customer satisfaction, operational metrics, and other

🎯 Requirements

• Bachelor’s degree in Business, Analytics, or a related discipline, or an equivalent combination of
• 8–10 years of experience in program management, project management, business operations, business
• Demonstrated ability to operate independently in fast-paced, evolving environments with ambiguity
• Proven experience implementing AI tools, automation, or technology-enabled process improvements
• Advanced proficiency with Microsoft Office, particularly PowerPoint for executive-level
• Strong analytical capabilities, including SQL and Excel; experience with business intelligence

🎁 Benefits

• Competitive compensation package based on experience, qualifications, skills, and location.
• Opportunity to lead high-impact, enterprise-level Customer Success transformation initiatives.
• High-visibility role with regular exposure to senior and executive leadership.
• Significant autonomy and ownership in a fast-paced, evolving environment.
• Opportunity to work at the intersection of customer experience, AI, automation, analytics, and
• Cross-functional collaboration with Client Support, Customer Experience, Sales, Engineering/IT, and