Principal Service Designer

📋 Description

• Lead complex service design projects across multiple sectors.
• Shape Service Design practice, standards and ways of working.
• Champion inclusive, accessible, sustainable design and UCD approaches.
• Collaborate across disciplines, support training and capability growth.

🎯 Requirements

• User-centred design and coaching teams to apply it to services.
• Experience with public sector/GDS projects.
• Research planning and delivering high-quality insights.
• Strategic thinking, systems thinking and workshop facilitation.
• Strong visual and written communication; prototyping and implementation guidance.
• Stakeholder management and navigating complexity with autonomy.

🎁 Benefits

• Excellent benefits package, including private medical cover and enhanced pension.
• 25 days holiday + buy/sell option; life assurance; generous employer contributions.
• Access to LinkedIn Learning and broad professional development support.