Principal Technical Consultant-ServiceNow

📋 Description

• Educate others about the ServiceNow platform by creating white papers and other materials
• Be the technical expert on the ServiceNow platform, advising customers on configurations vs.
• Support engagements for Field Service process definition, re-engineering, and gap analysis
• Advise customers on leveraging the ServiceNow platform to transform processes
• Guides and provides knowledge transfers, documentation, and concepts during engagements
• Hands-on development on the ServiceNow platform using Flow Designer, REST, JavaScript, HTML, CSS

🎯 Requirements

• At least 7 years of configuration/development experience for complex technologies, including
• Ability to influence and consult in a customer service environment with thought leadership
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware
• Understanding of AI Models, Deep Learning, and Large Language Models with a focus on Generative AI
• Experience with ServiceNow Predictive/Task Intelligence, AI Search, and Virtual Agent
• Strong understanding of data compliance standards (PII/PHI)

🎁 Benefits

• Health plans, including flexible spending accounts
• 401(k) plan with company match
• ESPP and matching donations
• Flexible time away plan and family leave programs
• Equity where applicable
• Competitive compensation structures and global opportunities