Drive, deliver and support enterprise-level contact center tech solutions
Work with Cisco IPT solutions (UC, CVP, IPCC/CTIOS) for enterprise clients
Provide troubleshooting across SIP, voice gateways, and related IP telephony components
Engage in design, deployment and support of IP telephony architectures
Mentor junior staff and contribute to client-facing engagements

🎯 Requirements

8+ years configuring/supporting complex IPT with Cisco UC, Voice Mail, ICM and Oracle ACME
Strong troubleshooting for Cisco Voice Gateways and Oracle ACME SBCs
UCCE/IPCC/CTIOS expertise; SIP deployment and support
Experience with LAN/WAN design, QoS, VLANs, VoIP infrastructures
SQL Query Analyzer/Call Trace/Log Analysis helpful
Cisco CER, CCNA/CCNP/CCIE certifications

🎁 Benefits

Salary in INR; benefits typical for senior engineering roles

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