Paytm

51-200 employees
99 jobs posted

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Process Trainer - Assistant Manager - Merchant Lending

Added

8 days ago

Location

🇮🇳 Bengaluru

Type

Full time

Salary

Salary not provided

Related skills

data analysis quality assurance coaching stakeholder management process excellence

📋 Description

Drive service excellence across contact center operations.
Manage call quality programs and training initiatives.
Coach teams and enable continuous improvement.
Design and deliver training content and materials.
Proficiency in Kannada and Telugu; Tamil/Malayalam a plus.
Lead quality and training reviews with stakeholders.

🎯 Requirements

Bachelor's degree in any discipline.
5–10 years in contact center ops with QA and Training.
Experience managing multilingual quality and training programs.
Knowledge of quality frameworks, coaching, and adult learning.
Proficiency in MS Excel, PowerPoint, and reporting tools.
Kannada and Telugu required; Tamil/Malayalam a plus; Hindi/English preferred.

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