Help customers succeed by being the primary contact for technical questions and use case development
Provide excellent support via chat, email, and Slack with empathy and actionable insights
Understand Hex user needs and anticipate future questions
Create technical content such as demo projects, documentation, and videos
Identify product weaknesses and provide feedback to the Product team

🎯 Requirements

2+ years experience as a data scientist, analyst, or analytics engineer using SQL and Python
Experience with Python, Jupyter notebooks, SQL, and BI tools
Strong analytical thinking to troubleshoot complex problems
Proven ability to communicate with customers and stakeholders
Excellent empathy, feedback skills, and relationship-building
Curiosity, fast learner, and willingness to debate to find truth

🎁 Benefits

Competitive total rewards package including salary and equity
Comprehensive health benefits and flexible paid time off

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