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📋 Description

  • Be first point of contact for partners via live chat and email
  • Human escalation point when AI Agent can’t solve
  • Contribute to knowledge base and close content gaps
  • Reproduce issues and hand clear bugs to Engineering/Product
  • Spot patterns in tickets to drive product improvements

🎯 Requirements

  • Hungry, sharp self-starter with strong writing
  • Curious, technically curious and persistent
  • Able to convert to a permanent role within 4 weeks
  • Early in career, no formal experience required
  • Excellent written communication; clear, warm and concise
  • Organised, calm under pressure and takes ownership

🎁 Benefits

  • Hybrid office policy with two core office days
  • Office location: London Bridge, London, UK
  • Holiday: 26 days + bank holidays
  • 4-week internship with view to permanent role
  • Mission-driven, inclusive culture
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