Product Manager - Merchant Experience

📋 Description

• Own discovery, definition, and delivery of Xplor's self-serve merchant portal.
• Partner with design, research, and upstream data teams to surface merchant needs.
• Define strategy, roadmap, and a clear, trustworthy merchant experience across global markets.
• Manage surfaces for transactions, payouts, and reporting with accurate, self-serve statements.
• Own merchant self-service for account details, users, and settings while reducing support demand.
• Collaborate with cross-functional teams to ensure configuration reflects what merchants see and are

🎯 Requirements

• 3-4 years in product management, 2+ years in B2B SaaS/dashboard/self-serve products.
• Strong product craft: discovery, design partnership, and shipping intuitive self-serve experiences.
• Experience presenting financial data clearly to non-technical users.
• Proven track record improving adoption, engagement, or support-deflection metrics.
• Comfort with product analytics to understand behavior and measure impact.
• Payments literacy to represent transactions, payouts, and fees accurately.

🎁 Benefits

• AI-enabled product practice and incentives to adopt AI tools across the team.
• Opportunity to influence merchant experiences on a leading payments platform.
• Collaborative, cross-functional environment with design, research, and data teams.