Product Manager - Merchant Experience

📋 Description

• Own and evolve strategy/roadmap for self-service merchant portal globally.
• Define merchant experience enabling users to self-serve without support.
• Own product experience for transactions, payouts, reporting, statements, fees, and deductions.
• Partner with billing, payout, financials, and data teams for accuracy.
• Lead self-service capabilities: accounts, users, permissions, configuration, settings, in-product
• Identify high-volume issues and design self-service solutions to reduce support.

🎯 Requirements

• 3–4 years PM experience, incl 2 years building B2B SaaS, dashboards, or self-service products.
• Strong PM fundamentals across discovery, roadmap, delivery, experiments, design partnership.
• Experience creating intuitive self-service experiences and improving adoption or deflection metrics.
• Experience presenting financial info clearly to non-technical users (transactions, payouts, fees
• Working knowledge of payments concepts or ability to develop quickly.
• Strong comfort with product analytics and using behavioral data to guide decisions.

🎁 Benefits

• Remote working opportunity based in India.
• Own a high-impact merchant-facing product used across global markets.
• Collaborate with distributed, cross-functional teams across product, engineering, design, research
• Exposure to payments, fintech, SaaS, AI-powered product development, and data-driven PM.
• Use modern AI tools throughout the product lifecycle and shape AI-augmented practices.
• Meaningful ownership over strategy, roadmap, discovery, and delivery.