Product Operations | Customer Setup

📋 Description

• Provide holistic Product Operations support for the product onboarding experience across program
• Partner with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate
• Identify setup and onboarding issues that cut across login, invites, provisioning, multi-entity
• Build scalable operating cadences that improve cross-team alignment, release readiness, customer
• Use AI to automate processes, improve analysis, and directly ship product or workflow improvements

🎯 Requirements

• 3+ years in product operations, product management, program management, consulting, customer
• Experience using data to size opportunities, diagnose root causes, analyze support trends, and
• Strong customer judgment and ability to understand onboarding, setup, access, identity, or
• Ability to translate qualitative feedback and messy cross-functional input into crisp requirements
• Comfort working in ambiguous, technically complex areas and driving clarity across Product
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly

🎁 Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• One Medical annual membership