Lead backlog ownership, prioritization, work definition, and delivery planning for CCaaS cloud
Act as liaison between Contact Center Operations, Product Management, Engineering, Architecture
Translate business demand into implementation-ready work and drive Program Increment planning and
Focus on voice, digital engagement, conversational AI, analytics, agent experience, and cloud
Balance priorities across business, operations, architecture, infrastructure, and engineering to
Support SAFe or scaled Agile delivery practices and PI Planning activities.

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